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Automation Developer & Process Controller

Date: Jan 13, 2021

Location: Atlanta, GA, US, 30313

Company: Coca-Cola Business Services North America LLC

Position Summary

The Business Process Automation team provides automation services and support to all functions within CCBSS.  The Automation Developer & Process Controller is a key role that develops, supports and administers the day to day running of Blue Prism processes in the live environment.

The Process Controller will schedule and run Blue Prism processes, ensure the stability of the Blue Prism IT environment, investigate any issues in the live processes, and raise change requests or support calls where required.

Process Developers have responsibility for developing and delivering automated processes in accordance of RPA Operating Model.

Primary Responsibilities

  • Daily administration of the Blue Prism live environment (running processes, maintaining resource PCs, viewing logs etc.)
  • Case Management, managing and allocating process workloads
  • Level 2 support, Managing and investigating exceptions (Business and System Exceptions)
  • Solving issues that arise in the day to day running of Blue Prism processes and assisting in the provision of timely responses and solutions as required.
  • Designing Blue Prism process solutions in accordance with standard Blue Prism design principles and conventions.
  • Configuring new Blue Prism processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
  • Creating and maintaining solution documentation.
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Providing governance, advice and guidance on best practice and development techniques
  • Problem solving issues that arise in day to day running of Blue Prism processes and providing timely responses and solutions as required.
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Creating and documenting test procedures and scenarios for the pre-UAT phases
  • Supporting the Operational Teams during the UAT and rollout phases

Requirements

  • Bachelor’s degree in computer science, information or digital technology, engineering, math, or a related field; OR four years of relevant experience
  • Good organizational skills, to schedule processes, monitor resources, and log issues.
  • A basic understanding of business processes.  Capable of analyzing a process.
  • An enquiring mind, good at problem solving.
  • Good inter-personal communication skills – able to explain issues to a Senior Developer and follow instructions accurately
  • A track record in the successful delivery and support of excel macros, Visual Basic scripts or other configuration/scripting type technology 
  • Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
  • Willingness and ability to blend business analysis with hands-on configuration of automated processes
  • The ability to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks.
  • Good communication skills with the ability to present technical details to a non-technical audience.
  • Good written skills with the ability to produce clear and concise documentation
  • The ability to work with a structured and methodical approach, combined with an enquiring mind.
  • An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error.
  • A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.

Professional Experience Preferred

  • Bachelor’s degree in computer science, information or digital technology, engineering, math, or a related field
  • Preferred experience with Blueprism or similar automation technologies
  • Ideally, at least 2 years of programming experience with additional experience in Web development and database development.  SQL knowledge a plus. 
  • Experience with Company Enterprise solutions such as SAP, Windows Azure, Microsoft Office

About Company

Coca-Cola Bottlers’ Sales & Services Company LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nearest Major Market: Atlanta