Customer Care Center

Customer Care Center

Our Customer Care Center Services organization is committed to a value added Integration with our clients’ teams, while providing a seamless customer experience for all.

We focus on profitable growth delivering consistent value, resolving customer issues through an highly accessible multi-channel environment, and  measure all that we do with a view to constant process improvement to prevent issues from reoccurring. Our teams seek constant innovation to support our clients business needs, maintain customer loyalty and increase productivity in the system.

On a daily basis, we lead sales strategies, provide insights to drive growth, drive customer retention, and execute upsell or cross-sell opportunities.

We provide support to the bottlers’ business and sales teams, working with them to drive achievement of cost and sales objectives, resolving account or equipment related issues, and helping to create lasting solutions and relationships. By doing so, we enable the clients we serve to spend more time focusing on the growth of their market and achieve their sales and financial objectives.

We are committed to placing the right people in the right place to align ourselves with the performance and operating objectives of our clients.

Examples of roles within Customer Care Center: Inside Sales Representative, Senior Inside Sales Representative, Targeted Sales Representative, Equipment Service Representative, Workforce and Quality Assurance Representatives.

 

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